FAQ

HOW DO I MAKE PAYMENT ?
Making a payment for your products is quick and easy, plus it’s available 24 hours a day, 7 days a week.

Select your items , add items to basket select your payment method
You can pay by credit or debit cards and as well as PayPal .

WHEN WILL I RECEIVE MY ITEMS AFTER ORDER DATE?
Our Shipping time typically takes between 3 to 7 in Uk , and 10 to 15 days outside Uk , depending on how fast customs in your country processes the package. Do allow up to 20 days for delivery for circumstances beyond our control such as custom holds, natural disasters, country regulations, etc. The duration depends on the shipping method and the destination country.
Delays may occur due to Holidays and/or any unforeseen events such as Earthquake, floods or typhoons. Please do note as well that custom inspections can be a factor during shipment.
No matter what happens, rest assured you will receive your items within the 20days period.
HOW MUCH DOES DELIVERY COST WITHIN UK
Good news, as a customer of BEEEXOTIC you’re entitled to our standard free delivery service of order over £50 , Standard delivery operates weekdays Mon – Fri 8am to 7pm. To ensure you get all your goods before the weekend, please place your order by Tuesday to receive by Friday at the latest.
All UK orders take approx 2-3 working day, however if your item is located in a different warehouse it can take up to 6-7 working days.
DELIVERY SERVICE
All our international deliveries are handled by UPS, FedEx, DPD, TNT and ROYAL MAIL
Reliability is key, which is why we use a signed-for delivery service.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.
For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At BeeExotic we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.
WHAT IS ORDER PROCESSING TIME ?
All orders are sent to our order processing team for dispatch within 24 hours after the order is placed. Our team processes the order, which takes an additional 2–4 days.
IF I ORDERED MULTIPLE ITEMS, WILL IT BE SHIPPED SEPARATELY OR TOGETHER?

Depending on the products that You ordered and where the item is currently being manufactured and stored, different items may be sent from different places. We do this to ensure faster and more efficient delivery times for you.

Please DO NOT panic if you’ve order 2 items and only 1 have been delivered, the other one is on the way!

Any other questions, just email us at info@beeexotic.com
For more information about tracking, contact us.

DO YOU OFFER INTERNATIONAL SERVICES?
Good news, as a BEEEXOTIC member we can deliver your items Mon – Fri 8am to 7pm.
There is no next day delivery or Saturday service.
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